Tiered Pricing FAQs
- All Legacy users will retain their current pricing of $89 per month for the monthly plan and $70 per
month for the annual plan unless they choose to upgrade to Professional.
- The price of the Professional Tier will be $110 per month for the monthly plan and $89 per month for the annual (yearly) plan.
- The price of the Standard Tier will be $89 per month for the monthly plan and $70 per month for the annual plan.
What will happen with my existing subscription and features?
Current subscribers will remain in a “Legacy” billing plan unless they choose to upgrade to Professional Tier. Your current billing plan will still apply and you will keep the same features and allowances for things like file storage and outgoing emails that you have today.
Can I try the Professional Tier without losing my Legacy plan?
Yes, we are planning on starting a 90 day free trial for current subscribers on September 1. You will have access to all of the Professional tier features and allowances at no cost for the duration of the trial and you will keep access to your Legacy plan if you do not choose to upgrade at the end of your trial.
My credit card expired, will I lose access to my Legacy plan?
No, as long as your card is updated before the end of the billing period, you will be able to keep your Legacy plan.
My account was shut down due to non-payment, will I lose access to my Legacy plan?
Yes, accounts that are closed due to non-payment will lose access to their Legacy plan. If those subscribers return, they will have the choice between Standard and Professional tiers.
What is the difference between my Legacy plan and the new Professional tier?
Professional tier subscribers will have access to the latest and greatest Top Echelon features. Today those features include Automations, Forms/Questionnaires, and Organizational Chart, and many forthcoming features will be available exclusively to Professional subscribers.
Further, Professional subscribers may send 10,000 emails per Agency per month instead of the Legacy plan’s 5000 emails. Professional and Legacy plans both have 100GB file storage.
What is the difference between my Legacy plan and the new Standard tier?
Standard tier subscribers will receive all of the core ATS and CRM features, and smaller allowances for things like data storage and emails sent.
Standard tier subscribers receive 10GB of file storage compared to the Legacy plan’s 100GB, and 5000 emails sent per Agency per month.